I don't just work because of money, I work because I wanted to help.
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I have a creative mind in how I can improve the current system which I can discuss with my client.
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I respect my client's decision as much as I am being respected :)
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With the years and experiences I have learned, that I am paid on these years where I was able to master my skills.
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My learning abilities never stop as technology evolves, I grow with it.
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I love to work and create a business relationship, I like challenges as it is going to be a part of my being.
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Dee Conway
Administrative Assistant & Project Manager
EXPERIENCE
2018 -2019
Project Manager
2018 -2019
Project Manager
WEBSITE BUILDER AUSTRALIA
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Activity and resource planning
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Organizing and motivating a project team
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Controlling time management
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Cost estimating and developing the budget
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Ensuring customer satisfaction
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Analyzing and managing project risk
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Monitoring progress
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Managing reports and necessary documentation
2017-2019
Administrative Officer
CENTURION ALARM SERVICES
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Initiate and implement best and effective practices in administrative functions.
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Lead, direct and mentor administrative staff to achieve maximum output.
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Assist and support sales and marketing teams to maximize revenues.
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Answer and respond to customer inquiries.
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Build customer relationships.
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Assist and support accounts department in financial operations.
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Ensure timely completion of financial and other administrative audits.
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Prepare and analyze financial statements for the management team.
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Manage databases and document processes and systems implement.
2014-2017
Administrative Officer
SELECT SECURITY GROUP
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Initiate and implement best and effective practices in administrative functions.
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Lead, direct and mentor administrative staff to achieve maximum output.
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Assist and support sales and marketing teams to maximize revenues.
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Answer and respond to customer inquiries.
-
Build customer relationships.
-
Assist and support accounts department in financial operations.
-
Ensure timely completion of financial and other administrative audits.
-
Prepare and analyze financial statements for the management team.
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Manage databases and document processes and systems implement.
2013 - 2014
Customer Service Manager
EXPERIENCE
2017 -2019
Virtual Assistant
SIMPO.COM
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Lead generation via Linkedin Sales Navigator
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Verify if the contact still has the updated company and position declared on Linkedin
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Various Virtual Assistance tasks
2018 -2019
Project Manager
WEBSITE BUILDER AUSTRALIA
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Activity and resource planning
-
Organizing and motivating a project team
-
Controlling time management
-
Cost estimating and developing the budget
-
Ensuring customer satisfaction
-
Analyzing and managing project risk
-
Monitoring progress
-
Managing reports and necessary documentation
2017-2019
Administrative Officer
CENTURION ALARM SERVICES
-
Initiate and implement best and effective practices in administrative functions.
-
Lead, direct and mentor administrative staff to achieve maximum output.
-
Assist and support sales and marketing teams to maximize revenues.
-
Answer and respond to customer inquiries.
-
Build customer relationships.
-
Assist and support accounts department in financial operations.
-
Ensure timely completion of financial and other administrative audits.
-
Prepare and analyze financial statements for the management team.
-
Manage databases and document processes and systems implement.
2014-2017
Administrative Officer
SELECT SECURITY GROUP
-
Initiate and implement best and effective practices in administrative functions.
-
Lead, direct and mentor administrative staff to achieve maximum output.
-
Assist and support sales and marketing teams to maximize revenues.
-
Answer and respond to customer inquiries.
-
Build customer relationships.
-
Assist and support accounts department in financial operations.
-
Ensure timely completion of financial and other administrative audits.
-
Prepare and analyze financial statements for the management team.
-
Manage databases and document processes and systems implement.
2013 - 2014
Customer Service Manager
SAFENOW SECURITY INCORPORATED
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Improve customer service experience, create engaged customers and facilitate organic growth
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Take ownership of customers issues and follow problems through to resolution
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Set a clear mission and deploy strategies focused towards that mission
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Develop service procedures, policies, and standards
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Keep accurate records and document customer service actions and discussions
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Analyse statistics and compile accurate reports
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Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
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Keep ahead of industry’s developments and apply best practices to areas of improvement
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Control resources and utilize assets to achieve qualitative and quantitative targets
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Adhere to and manage the approved budget
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Maintain an orderly workflow according to priorities
2010-2013
CSR & Technical Support Representative
BPO INDUSTRY
Customer Service and Technical Support for Virgin Mobile USA, Cricket Wireless, Amazon.com customers.
DSL Technician for Centurylink customers.
To view my other work history, you may visit my Upwork profile and Linkedin page
ASSOCIATED WITH:
FAQ
Am I responsible to pay your TAX?
No, you are not responsible to pay my tax. As A Non-US persons like me is subject to US. tax at a flat 30% rate on certain kinds of income they receive from US sources. I am going to provide you my W-BEN that you can keep as your reference for the IRS:
https://www.irs.gov/forms-pubs/about-form-w-8-ben
If I hire you, are you considered as my Employee?
Technically, I am your independent contractor in compliance with the IRS (W-BEN). I don't receive the same benefits as your local employee.
That is the good thing about hiring an Independent Contractor like me. You plainly pay me for my services and that's it!
Is there any references in how you work as an Independent Contractor?
Good question!
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Yes, either you may visit my Upwork profile and check my client's feedbacks: https://www.upwork.com/o/profiles/users/_~01daf296943d1da523/
Or
Visit my Linkedin profile and you may check my work history and connections.
How do I pay you?
You can pay me directly at Paypal and select "Send as a friend" to avoid paypal fees: paypal.me/deeconway
You may also hire me at : https://www.upwork.com/o/profiles/users/_~01daf296943d1da523/
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SKILLS
Microsoft Excel - Advanced
Microsoft Word - Advanced
Powerpoint - Proficient
Google Suite:
Drive, Calendar, Spreadsheet, Slides, Forms, Draw and Docs
Knowledge in Networking such as Portforwarding, Cabling and Router/Modem Settings
Other Platforms that I am proficient with:
✔ Monday.com
✔ Asana
✔ Bitrix 24
✔ Zendesk
✔ Zopim
✔ Pipedrive
✔ Infusionsoft
✔ RingCentral
✔ Jira
✔ Authorize.net
✔ EnGarde
✔ Wordpress
✔ Docusign
✔ Exceptional Organizational Skills
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